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FAQ

RETURNS

Can I return my purchases ?

How do I return my purchases ?

How long does it take for my return parcel to be processed?

How will I receive my refund?

Do I need to pay to return my items?

LOCAL DELIVERY

Delivery within Singapore

Can I track my order?

I haven't received my parcel. Who can I contact?

Are there restricted areas/ zones in Singapore that you do not deliver to?

Do you deliver on weekends?

Are there additional charges for re-delivery?

INTERNATIONAL DELIVERY

Do you deliver internationally?

Can I track my order?

I haven't received my parcel. Who can I contact?

Will I be charged customs and import duty for my parcel?

PAYMENT

What are the available modes of payment?

ORDER ISSUES

Can I amend or cancel my order after confirmation?

I received a defective item. What should I do?

I received a wrong item. What should I do?

An item is missing from my parcel! What should I do?