Yes you can! 

If you received an item that has been damaged, we will exchange it for the same item at no charge. Please take pictures of any damaged items and send them to us by email at hello@bohnfabulous so we can help get your new item shipped out. 

We accept returns for items that are unworn and unwashed, so long as their tags are unaltered and intact. You will be issued an online gift voucher equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

Please send us email at hello@bohnfabulous.com to get the approval for this. 

Mail it back to us: 

1. Pack the item(s) and a completed Returns Form together in a parcel. 
   
2. Send your parcel using a traceable** mode of delivery. 
   
3. Your return will be processed within 14 working days from the day we receive your parcel. 
   

**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel. We'll drop you an email update once your return has been processed!

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account. The online gift voucher will have a one year validity.

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

Upon order confirmation, we'll need up to 2 business days to process and pack your parcel. It'll then be dispatched via our local courier for your free delivery within 2 working days.

Yes, you can! 

Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email. It may take up to 1-2 business days upon the dispatch of your delivery for the order status to be refreshed. 

If you are unable to trace your order, please reach us at hello@bohnfabulous.com and we are happy to help!

You may first check your parcel's journey via email. If you have trouble retrieving information about your delivery, email us at hello@bohnfabulous.com with your order number and we will be happy to assist you.

Generally we are not allowed to deliver to army camps, airport areas, Tuas link, SATS inflight catering centre, powergrid, shipyards, and most of the off-shore islands in Singapore, etc, due to law restrictions and limitations enforced by the government and some organisations. For more information, email us at hello@bohnfabulous.com

Yes, for local Singapore orders only. Simply indicate your interest by selecting the weekend delivery option upon checkout. Weekend deliveries are available on Saturdays, from 9am to 6pm only.

For Standard & Express delivery options: Delivery attempts will be made up to three times, upon which parcels will be returned to Bohn Fabulous if the 3rd delivery attempt is unsuccessful. 

A re-delivery charge of SGD 2.00 for Standard Courier and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

Yes, we deliver worldwide! DHL is our trusted courier partner for all international deliveries. Please refer to the chart below for the estimated delivery time. Shipping rates can found within your shipping cart for your destination. Delivery time varies depending on your address. 

Note: Depending on the destination country, customs clearance may cause delays in final delivery.

Yes, you can! Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email. It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed. If you are unable to trace your order, please reach us at hello@bohnfabulous.com and we are happy to help!

You will be able to track the status of your parcel on DHL. 

If you have trouble retrieving information about your delivery, email us at hello@bohnfabulous.com with your order number and we will be happy to assist!

The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). You’ll be charged if there’s any fees involved. 

Our courier partner DHL will get in touch with you if there are any duties to be paid. 

In most countries, any customs or import duties are only charged once the parcel reaches its destination. Bohn Fabulous does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. 

 In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order. 

For online purchases: We offer the following modes of payment - American Express, Visa, Master, PayPal, Apple Pay, Shopify Pay.

We try our best to pack your orders as soon as we get them to ensure it is processed and delivered promptly. 

This means we are unable to amend or cancel any orders after confirmation. 

 For more information on how to return your order, refer to the RETURN section for more details.

We're extremely sorry for sending you a defective item!

Please email us at hello@bohnfabulous.com within 7 calendar days of receiving your order with the following information: 

1. Your order number 
   
2. The name / product code of the defected item 
   
3. Photograph of the defect
   

Our pixies will be in touch with you on the next steps to take and advise on the availability of replacement. 

For all items deemed defective, you will be provided with a postage label to return your order with. If a replacement is no longer available, an online gift voucher will be provided instead. 

Items returned must be unworn, unwashed, unaltered, with their tags intact, and in its original packaging box.

We're so sorry for mixing up your order! Please email us at hello@bohnfabulous.com within 7 calendar days of receiving your order with the following information: 

1. Your order number 
   
2. The name/ product code of item you have ordered 
   
3. The name/ product code of item you have received 
   
4. A photograph of the picking list 
   

Our pixies will be in touch with you on the next steps to take and advise on the availability of replacement. 

Upon review of the incorrect order received, you will be provided with a postage label to return your order with. If a replacement is no longer available, an online gift voucher will be provided instead. 

Items returned must be unworn, unwashed, unaltered, with their tags intact, and in its original packaging box.

Don't worry! Just do a quick check through your email inbox to see if our team has already reached out to you separately. If you have not received any notice from us, please email us at hello@bohnfabulous.com with the following information: 

1. Your order number 
   
2. The name/ product code of the missing item 
   
3. A photograph of the picking list 
   

Our pixies will run a check for you!